Pricing
| Service Type | Rate per Hour | Package Options | Notes |
|---|---|---|---|
| Group Classes | 300 THB per student per hour standard price per hour. (200 THB when using the 10 hour course discount) | Book a course of 10 or more hours for 2000 THB per student (save 1000 THB) | Minimum 6 students per course, general hospitality English focus |
| Bespoke Courses | Call for quote | Call for quote | Tailored to hotel/resort needs |
| Individual Lessons | 1,200 THB | 10 hours for 10,000 THB (save 2,000 THB) | Personalised 1-on-1 coaching |
Note: All courses can be delivered on-site or online
Services
We offer a range of training options to suit different needs and budgets. Whether you’re a hotel manager looking to invest in your team, or an individual staff member wanting to build your skills, we have a solution for you.
Group Classes: Affordable Training, Maximum Impact
Group Classes: Affordable Training, Maximum Impact
Our group classes are the perfect choice for hotels or individuals looking for the best value. Once six participants have joined, a course can begin immediately, giving staff the opportunity to develop their skills alongside peers in the industry.
Designed for upper beginners to lower intermediate learners, these courses focus on practical English for real hotel settings — from front desk interactions to food and beverage service.
Bespoke Courses: Training Designed for Your Hotel
Every hotel is unique, and so are your training needs. Our bespoke courses are designed in close consultation with management to address the exact challenges your staff face and the outcomes you want to achieve.
Whether you need front desk staff to master email etiquette, your food and beverage team to upsell with confidence, or your supervisors to handle guest complaints with ease, we create a program that aligns with your brand standards and guest expectations.
Key Benefits:
- Tailored training built around your hotel’s priorities and service style
- Flexible scheduling to fit seamlessly into your operations
- Focused on measurable results: better guest satisfaction and stronger reviews
- Ensures consistent, professional communication across all departments
By investing in bespoke training, you ensure your team isn’t just learning English — they’re learning the specific communication skills that will elevate your hotel’s reputation and guest experience.
Individual Lessons: Focused, Personal, Effective
If you want to make fast progress, our 1:1 lessons are the most effective way to build confidence and fluency. Each session is fully personalized to your current level and learning goals, ensuring you get maximum benefit from every class.
Perfect for staff who prefer private coaching, need extra support in specific areas, or want to prepare for new responsibilities in their role.
Key Benefits:
- Personal attention and a course built around your needs
- Learn at your own pace with flexible scheduling
- Immediate feedback to improve accuracy and confidence
- Focus on real-world hotel communication you can use right away
Specialist Workshops: High-Impact, Practical Training
Sometimes a focused workshop is the fastest way to raise standards across your hotel. Our specialist sessions target key areas of guest interaction that directly influence satisfaction and reviews.
Popular topics include:
- Western customer service expectations
- The art of asking for reviews
- Handling complaints professionally
- Upselling without pressure
Workshops are practical, interactive, and immediately applicable to daily operations.
Online Training: Flexible and Accessible
Distance is no barrier to quality training. Our live, online classes allow your staff to learn wherever they are, with the same interactive, practical approach as our on-site sessions.
Key Benefits:
- Ideal for hotels outside our immediate region
- Live, engaging sessions via Zoom or other platforms
- Available for groups, bespoke courses, or 1:1 lessons
- Flexible scheduling to fit around busy shifts
Your Teacher
Nicholas Barton brings over 15 years of professional teaching experience to Hotel English. He is an official British Council examiner and holds a BA and a PGCE from the University of Liverpool and University of Derby, as well as a Trinity College CertTESOL qualification.
Alongside his teaching career, Nicholas is the owner of a top-rated hostel in Thailand, giving him first-hand experience of what excellent customer service looks like in real hospitality settings. His teaching focuses on practical, real-world English skills, helping hotel staff communicate confidently and deliver exceptional guest experiences.